1. Local operation of GhostTune
GhostTune is designed to operate locally on an Apple device and over a local WiFi connection between that device and a compatible ECU or ECU WiFi bridge. The current version does not require or create a user account and does not use a Crux Resolve cloud service to operate its ECU tuning features.
- GhostTune does not contain advertising or cross-application tracking technology.
- GhostTune does not use developer-controlled analytics or remote telemetry.
- GhostTune does not automatically transmit ECU data, tune files, engine parameters, sensor readings, logs, or tuning-session information to Crux Resolve LLC.
- ECU information, tune data, settings, and files created by GhostTune are processed or stored locally unless the user deliberately exports or shares them.
2. Local files and user-directed sharing
GhostTune may store settings, tune backups, logs, reports, and other files in the application’s private storage. Crux Resolve LLC receives a file only when the user deliberately sends it to the Company, such as with a support request.
3. Website hosting and routine request data
The website is hosted through third-party infrastructure. Hosting, network, and security providers may process routine request information, such as IP address, browser type, requested page, and request time, to deliver and protect the website. Crux Resolve LLC does not operate behavioral advertising or cross-site tracking on this website.
4. Optional Google Analytics
The website offers optional Google Analytics 4 measurement to help Crux Resolve LLC understand how visitors find and use the site. The Google Analytics tag is not loaded unless a visitor selects Allow analytics. Declining does not prevent use of the website.
When allowed, Google Analytics may process pages viewed, page titles, referring sources, approximate location, browser and device characteristics, interaction events, and identifiers stored in first-party analytics cookies. This information is transmitted to Google for analytics processing. Google signals and advertising-personalization signals are disabled in the website configuration, and Crux Resolve LLC does not use analytics for targeted advertising.
The analytics choice is stored in the browser’s local storage. It can be reviewed or changed through Privacy choices in the website footer. Declining after previously allowing analytics prevents the tag from loading on later page views and attempts to remove accessible Google Analytics cookies.
5. Optional forms and Formspree
The GhostTune testing-and-release form and GhostBridge stock-update form are optional and processed by Formspree. The forms may collect an email address, interest selection, ECU and firmware details, vehicle or application, device model, tuning experience, notes, submission time, and routine technical information needed to provide the service.
Crux Resolve LLC uses submitted information only for the requested testing, product update, compatibility review, or related administration. The Company does not sell the information or use it for cross-context behavioral advertising. Removal requests may be sent to support@cruxresolve.com.
6. GhostBridge checkout and Stripe
GhostBridge checkout is provided by Stripe. Stripe collects and processes payment-card details under its own privacy and security practices. Crux Resolve LLC does not receive or store the complete payment-card number.
Crux Resolve LLC may receive information needed to accept and fulfill an order, including the buyer’s name, email address, shipping address, order details, payment status, tax information, and transaction identifiers.
7. Information voluntarily provided
When a person contacts Crux Resolve LLC for support, feedback, compatibility review, testing, privacy, or another inquiry, the Company may receive the information deliberately included in that communication. This can include contact details, device and operating-system information, ECU and firmware information, screenshots, logs, tune files, diagnostic descriptions, and other attachments.
Do not submit credentials, private keys, complete payment-card information, or other sensitive information that is unnecessary for the request.
8. Apple services and diagnostic information
Apple processes information relating to App Store downloads, purchases, device operation, and Apple services under Apple’s own privacy policies. If a user enables Apple’s option to share crash or diagnostic information with developers, Apple may make limited diagnostic information available to Crux Resolve LLC. The Company uses it only for stability, safety, security, accessibility, and support.
9. How information is used
- Responding to support, compatibility, privacy, and product inquiries.
- Sending an update specifically requested through an optional form.
- Measuring website traffic and improving site content when analytics consent is granted.
- Accepting, fulfilling, supporting, and documenting GhostBridge orders.
- Investigating technical problems and improving stability, safety, accessibility, and functionality.
- Preventing fraud, misuse, and security threats.
- Maintaining appropriate support, tax, accounting, warranty, and business records.
- Complying with legal obligations and valid legal process.
Crux Resolve LLC does not sell personal information and does not use personal information for targeted advertising or cross-application tracking.
10. Disclosure and service providers
Information may be processed by service providers used for website hosting, optional analytics, email, forms, payment processing, shipping, file storage, and support. This includes Google when a visitor allows website analytics. Information may also be disclosed when reasonably necessary for legal compliance, safety, fraud prevention, a business transaction, or at the person’s direction.
11. Retention, deletion, and choices
Local GhostTune files remain on the user’s device until deleted, removed with the application, or handled through an applicable in-app function. Notification-list information, support communications, order records, analytics reports, and related attachments are retained only as reasonably necessary for the requested service, business records, security, dispute resolution, and legal obligations.
Website visitors can change their analytics preference through Privacy choices in the footer. Requests for access, correction, deletion, or removal from a notification list may be sent to support@cruxresolve.com. Some information may be retained when required by law or reasonably necessary to establish, exercise, or defend legal claims.
12. Security
Crux Resolve LLC uses reasonable administrative, technical, and organizational safeguards for information held by the Company. No storage or communication system can be guaranteed completely secure. Users are responsible for protecting access to their devices and reviewing the privacy practices of destinations to which they export or send files.
13. Children
GhostTune, GhostBridge, and this website are not directed to children under 13. Crux Resolve LLC does not knowingly collect personal information from children under 13.
14. International communications
Crux Resolve LLC is located in Illinois, United States. Information submitted from outside the United States may be processed and stored in the United States, where laws may differ from those in the sender’s jurisdiction.
15. Changes to this Policy
This Policy may be updated to reflect changes to the application, website, products, service providers, or law. The effective date and version will be updated when the Policy changes.
16. Contact
Privacy questions and requests may be directed to support@cruxresolve.com.